How to Position UA within UX

User assistance (UA) continues to be an important element in software development. However, many of the activities traditionally performed by a person with a technical communication background are increasingly being absorbed into User Experience. In some respects, this is limited to a rebranding of skills to match evolving design philosophies. In other respects, design philosophies have evolved an expectation of very different skill sets to accomplish UA.

This session provide a brief overview of the world of User Experience, describes the areas where user assistance plays an important role, and offers a discussion of what that means for today’s UA professionals as we move forward.

You will learn:

  • How the field of User Experience defines itself and its status in software development
  • How user assistance is viewed from the point of view of the UW field?
  • What UA professionals can do to best develop their skills and market themselves within the UX field.

General Interest
Location: Date: March 29, 2019 Time: 9:00 am - 9:45 am photo of Joe Welinske Joe Welinske