User assistance (UA) continues to be an important element in software development. However, many of the activities traditionally performed by a person with a technical communication background are increasingly being absorbed into User Experience. In some respects, this is limited to a rebranding of skills to match evolving design philosophies. In other respects, design philosophies have evolved an expectation of very different skill sets to accomplish UA.
This session provide a brief overview of the world of User Experience, describes the areas where user assistance plays an important role, and offers a discussion of what that means for today’s UA professionals as we move forward.