Techniques for customizing content delivery

Now *that’s* what I’m looking for!

Users can be overwhelmed as they wade through huge knowledge bases and often give up looking out of frustration. Now authors can direct readers to the right content with filters for categories such as roles, location, etc.

Using two popular authoring tools (MadCap Flare and Adobe RoboHelp) John will show how these tools can help the author help their users find what they are looking for.

In this session you’ll learn how to:

  • Let your end users “self-select” the content they want to locate
  • Create content categories (such as Roles, Locations, Product Segments, etc.)
  • Deliver personalized content, customized “on the fly”, including the Table of Contents, Index and Search to deliver the most relevant content
  • Deploy these filter techniques in Responsive HTML5 Design Layouts

Tools & Technologies
Location: Date: March 28, 2019 Time: 3:00 pm - 3:45 pm photo of John Daigle John Daigle