There is no question that the software development world offers a lot of excitement and challenging work. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more.
As technical communication professionals, we employ a wide variety of skills and techniques in our work. We are particularly challenged by having to master a wide range of disciplines. From foundation skills like writing and editing—to the coding of content—to usability testing and user interface design, we find ourselves in a profession that is difficult to define.